CookerHoods.co.uk have worked very hard to put in place an efficient and reliable Free Next Working Day Delivery service to most of the UK (see below), the cut off time for this is 12.00pm.
| Delivery Area A (Majority of the UK) | Charge |
|---|---|
| Next Working Day Delivery (Order Before 12pm) | FREE |
| Unavailable for Delivery* | |
|---|---|
| AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 49, IV 51 to 56, IV63, KW 1 to 17, PA 20 to PA 38, PA 41 to 49, PA 60 to PA 78, PH 4 to PH 41 to 44, PH 49, PH 50, HS, KA 27 & 28, ZE. Northern Ireland (BT). Isle of Man (IM). Channel Islands. Republic or Ireland. | Unavailable |
Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.
More Delivery Info
If you live in the UK outside the mainland, or when access to the property is not straight forward, we may still be able to deliver, however an additional delivery charge can apply. Again please contact us for further information.
The delivery is normally in the standard working week - Monday to Friday.
Next working day delivery is usually on the next working day i.e. Monday to Friday with bank/public holidays excepted, provided the order is placed before 12pm. If you are outside this time please call and we may be able to deliver the item(s) the following working day. When a product is ordered on a weekend day or a bank/public holiday the next working day delivery will be on the second working day after the off period e.g. a order placed at a weekend (Saturday or Sunday), will be arranged for delivery on the Tuesday following the Sunday.
Deliveries are carried out by our transport, via independent carriers or by the manufacturers themselves. Some orders may be delivered in more than one drop.
Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there may be situations beyond our control which we cannot be held responsible or accept liability for. These can include, but not limited to, traffic problems, manufacturer's sudden stock shortages, or manufacturing delays. We will make every effort to keep you informed as soon as we are made aware of them.
WE STRONGLY ADVISE THAT YOU DO NOT BOOK FITTERS OR CONTRACTORS UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY FITTING OR CONTRACTORS COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY.
Access
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.
Checking Items on Arrival
We very strongly recommend on delivery where possible that you thoroughly inspect the goods before signing the delivery acceptance slip.
In the unlikely event of obvious damage occurring on the delivery journey, please write ‘DAMAGED’ and make a note of the problem on the delivery slip. Please note, although we send products out in prime condition, with the best will in the world some boxes can arrive looking creased etc. This does not mean the product inside is damaged. Please accept the package and open carefully to check the product and follow the procedure below.
If inspection is not possible before signing for the items, please write ‘UNCHECKED’ on the delivery slip and accept the goods.
Within 7 days of receiving the order you agree to examine the order by opening all the boxes and thoroughly examining all the items on the delivery before any installation/fitting take place, and notify us of any damages, faults, shortages or errors in the order to us immediately. Depending on the issue we may ask you to confirm the information to us in writing and ask for a photo of the faulty or damaged item. We will then take the best course of action to resolve the issue as soon as we can for you. This may involve just sending the relevant part, getting an engineer to fix the problem or replacing the whole item as necessary.
We cannot refund or exchange any items which are signed for, have not have been reported as damaged within 7 working days of delivery and then subsequently reported as damaged after this period. Such damage, which could be seen on a reasonable initial inspection, for example and not exclusively, dented or scratched exterior panels, will not be accepted. This does not relate to any fault found later that could not be seen easily on a reasonable initial inspection.
If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
This does not affect your statutory rights.
Installation
The prices quoted are for purchase and delivery of products and do not include any installation or fitting services.
We cannot accept liability for damages or errors if goods have been fitted / used.
We recommend that you do not arrange dates for any installers / fitters or remove/discard any old kitchen equipment until the NEW items have arrived and been checked for damages. We cannot accept responsibility or liability for any damages, faults, shortages or errors that are not reported with the first 7 days, and upon arrival of the installer /fitter, the product is found to have either damage, faults, shortages or error.
Please note dimensions specified are with a tolerance and depending on the products may be subject to variations.
Item is damaged on delivery
If you have received an item that is damaged please report this to us within 48 hours. When you contact us please have to hand your order reference number. We will then arrange to collect the damaged item and send out a replacement as soon as the damaged item is received at our warehouse. As a general guide, you should have the replacement within 3 days of the return of the damaged item arriving with us.
Cancellations
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If you are unsure please get in touch and we will be happy to help you.
As standard you can cancel your order at any time from point of ordering up to the delivery date, and then you can return item(s) within 7 working days from the date of receiving the goods, without giving a reason.
Any goods made specifically for you, or to your specification cannot be returned if you have made an error or ordered incorrectly.
If you wish to return an item to us please see the returns section below for details of how to do this.
*Postcodes unavailable for delivery, but you can collect from our Warehouse in Babdown if you would prefer. Please contact us for more information.